biglauncher.com – Privacy notice
This notice explains which personal data the website biglauncher.com processes and why. Our apps have their own privacy policies, linked on their Google Play pages. BIG Remote Help has its own policy at remote.biglauncher.com/privacy. Effective 10 November 2026.
Who we are
The website is run by 2BIG s.r.o., Chelčického 686, Rosice, 533 51 Pardubice, Czech Republic, company ID 01435876, registered with the Regional Court in Hradec Králové, file C 31870 (“we”). Contact: contact@biglauncher.com.
What we process and why
- Showing you the website and keeping it secure. Cloudflare, which delivers and protects the website, and our web hosting provider process your IP address, the page you request, the time, and what your browser sends with the request (for example the browser type and the page you came from). We need this to show you the pages, to protect the website from attacks and to fix errors. Legal basis: our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR).
- Measuring and improving the website and its promotion. About three seconds after a page opens, it loads Google Analytics 4 (measurement ID G-2B3SCRBXW7) and the Meta Pixel. They record which pages you view and which links and buttons you use (for example the Google Play buttons), with information about your device and browser, an approximate location derived from your IP address, and identifiers stored in cookies in your browser. We use this to see which pages help people, to improve the website and to measure our advertising. Legal basis: our legitimate interest in measuring and improving the website and its promotion (Art. 6(1)(f) GDPR).
- Help videos. The video pages of our help section embed the YouTube player. When you open such a page, your browser connects to YouTube (Google), which receives your IP address and may store cookies under Google’s own privacy policy. Legal basis: our legitimate interest in offering video guides (Art. 6(1)(f) GDPR).
- Flags on the pricing page. The country selector loads small flag images from flagcdn.com, which receives your IP address. The pricing page stores the country you choose in this browser (in its local storage) and shows it in the page address (for example ?country=DE), where Google Analytics and the Meta Pixel see it with the page you view.
- Your country on the pricing page. When the pricing page cannot determine your country itself, your browser asks GeoJS (get.geojs.io) for the country that belongs to your IP address. Nothing else is sent: GeoJS receives only your IP address and what every browser sends with a request (for example the browser type), without cookies. We use the answer only to show you the prices for your country. As with a country you choose yourself, the page then shows it in its address (for example ?country=DE), where Google Analytics and the Meta Pixel see it with the page you view.
- E-mails. When you write to contact@biglauncher.com, we use your e-mail address and your message to answer you. Legal basis: steps you ask for about a purchase or contract (Art. 6(1)(b) GDPR), otherwise our legitimate interest in answering you (Art. 6(1)(f) GDPR).
How to object or switch it off
You can object at any time to processing based on our legitimate interest: write to contact@biglauncher.com. You can also stop the measurement yourself: block or delete cookies in your browser settings, install the Google Analytics opt-out browser add-on, and limit how Meta uses information from websites in your Meta ad settings.
Who receives the data
Cloudflare, Inc. (USA), our web hosting provider, our e-mail provider, Google (Google Analytics and YouTube), Meta (Meta Pixel), the operator of flagcdn.com and the operator of GeoJS (get.geojs.io). Data can therefore reach the USA. Cloudflare, Inc., Google LLC and Meta Platforms, Inc. take part in the EU-U.S. Data Privacy Framework, which the European Commission recognized as providing adequate protection in July 2023.
How long we keep it
- Google Analytics keeps event data for at most 14 months.
- E-mails: as long as we need them to deal with your request and any follow-up.
- Security and server logs: only as long as needed for security and troubleshooting.
Your rights
You have the right to access your data, to have it corrected or deleted, to restrict its processing, to object to it and, where it applies, to data portability. Write to contact@biglauncher.com. You can also complain to the Czech Office for Personal Data Protection (ÚOOÚ, uoou.gov.cz).
Changes
We update this notice when the website changes what it processes. The date at the top shows the current version.