If you've recently replaced your phone or reinstalled one of the BIG apps (BIG Launcher, BIG Phone, BIG SMS), you'll want to ensure your full version license is restored. This guide will walk you through the process, both automatic and manual, and provide troubleshooting tips.
Please note: The visuals in the original tutorial video may reflect older Android interfaces. While the steps described remain generally consistent, the exact appearance of menus might differ slightly on newer Android versions.
Automatic License Restoration
The easiest way to restore your license is to ensure you are using the same Google account on your phone that you originally used to purchase the app. When you sign into your new or reinstalled phone with that account, the license for BIG Launcher, BIG Phone, or BIG SMS should restore automatically.
Manual License Restoration Steps
If the license does not restore automatically, you can attempt to restore it manually:
- Tap the three dots located next to the clock on your BIG Launcher screen.
- In the menu that appears, select “Preferences”.
- Within the Preferences menu, choose “Buy the full version”.
- After selecting this option, you should see a green checkmark next to “Full version”, indicating that your license has been successfully restored.
Troubleshooting License Restoration
If you have followed the manual restoration steps and still do not see the green checkmark, consider these troubleshooting actions:
- Check Internet Connection: Ensure your phone is connected to the internet (Wi-Fi or mobile data). A connection is required for the app to verify your purchase.
- Tap “Refresh”: If you are connected to the internet, look for and tap a “Refresh” button within the “Buy the full version” screen.
- Restart Your Phone: Sometimes, simply restarting your phone can resolve temporary glitches and allow the license to be recognized.
Important Notes and Further Assistance
Please keep the following in mind:
- Separate Licenses: Each BIG app (BIG Launcher, BIG Phone, BIG SMS) has its own individual license and must be purchased separately. Restoring one does not automatically restore others.
- Contact Support: If you have tried all the above steps and are still unable to restore your license, please don't hesitate to write us an e-mail and we will help you to get your license back for free.