Help Mum with her phone, wherever you are

One tap starts a video call. When her phone gets confusing, you see her screen, show her where to tap, or tap for her. Only when she says OK.

Get it on Google Play How it works

Free plan · No ads · Android 8.0 or newer

A smiling senior at her kitchen table waves at her daughter, who is on a video call on the phone in her hand

Set it up together once, then help from anywhere

Pair the phones face to face
Install BIG Remote Help on her phone and on yours, then scan the QR code on her phone. For her safety, the first pairing can’t be done remotely. It’s a good excuse to visit.
She calls you with one tap
Your photo and name are big buttons on her phone. Your call rings like a normal phone call, even when her phone is locked.
Help as soon as she allows it
She taps Allow and you see her screen. Point, draw a circle, or tap, scroll and type for her. One big button ends the help.

Show her where to tap, or tap for her

You see her screen live while you talk. Point, draw a circle, type, or press Back and Home on her phone. Her own touch always comes first.

Your phone showing Mum’s settings screen, with a drawn circle around the option she should tap — Your phone

Mum’s phone during the video call, with her daughter on the screen and a big Hang up button — Mum’s phone

Mum calls you with one tap

Your photos and names on big buttons, nothing to learn. Your call fills her screen, even when the phone is locked. If nobody answers, the app offers her a normal phone call or a text message.

Mum’s home screen: Need help with your phone? Call Sarah or Daniel, each a big button with a photo — Mum’s phone

Incoming call on Mum’s phone: Sarah is calling, with big Accept and Decline buttons — Mum’s phone

Help from your phone or computer

Help from the Android app or from a web browser on your computer. When Mum calls, all your devices ring.

Your phone with Mum’s card: a big Call button, call history and family settings — Your phone

Safe by design

Remote help is powerful, so Mum stays in charge of it.

Mum’s phone

Nothing happens without her OK
She allows each help session, and her touch always wins. One big button ends it.
Your phone

Banking apps stay private
When a recognised banking or payment app opens, the picture and control pause by themselves.
Mum’s phone

Paired face to face with a QR code
The first pairing is done face to face, with Mum’s approval. No sign-up, no passwords, no codes to read out.

Calls and the screen travel encrypted directly between the phones and are never recorded.
We don’t read contacts, messages or photos. No ads.
Remote taps use Android’s accessibility service, only during help she allows.
From the creators of the award-winning BIG Launcher.

Start free. Upgrade when the family needs more.

Free
- 15 minutes of calls a month
- Remote taps for the first 30 days, then you can still see her screen and point
- One family member
Premium with BIG Apps Suite
- 3 hours of calls a month
- Remote control on every call
- Help from the whole family
Buy or restore the Suite in BIG Launcher.
Gold monthly or yearly subscription
- Unlimited calls with the family
- Remote control on every call
- Help from the whole family
A family member can buy Gold for Mum.

With Premium and Gold, invite more family members with a link. Mum confirms each of them on her phone.

Questions

Does the first setup have to be in person?

Yes. For the first setup, both phones must be in the same place: you scan the QR code on her phone. That way no stranger can pair with her phone from afar. After that, you can help from anywhere.

What does Mum need to do?

Tap your photo to call you, tap Accept when you call, and tap Allow when you want to help. A simple setup guide takes about 3 minutes, best with you next to her.

Can I help from a computer?

Yes. Once you have paired with Mum, open remote.biglauncher.com on your computer. You have two ways to sign in:

With Google: Sign in with the Google account you linked in BIG Remote Help.
With your phone: Choose “Sign in with your phone” on the computer, then:
1. In BIG Remote Help on your already paired phone, tap “Sign in a new device”.
2. Scan the computer’s code and confirm the matching number.

From then on, the computer rings too when Mum calls.

Which phones does it work on?

BIG Remote Help works on Android 8.0 and newer, both on Mum’s phone and on yours.

Do we need BIG Launcher too?

No. BIG Remote Help works on its own. BIG Apps Suite PREMIUM is optional and includes the Premium plan.

Do calls need an internet connection?

Yes. Both devices need Wi-Fi or mobile data for video calls and screen sharing.

Is anything recorded?

No. Calls and the screen travel encrypted directly between the phones and are never stored. Recognised banking and payment apps stay hidden; you see a notice instead.

How many family members can help?

One on the free plan. With Premium or Gold, the whole family: invite them with a link and Mum confirms them.

What if nobody answers her call?

The app offers her a normal phone call or a text message instead.